Privacy Policy - UAE

Green Gold – Privacy Policy (UAE)

Last updated: January 2026

This Privacy Policy explains how Green Gold (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website (the “Site”) and when you interact with us in the United Arab Emirates.

By using our Site, you agree to the collection and use of information in accordance with this Policy and with applicable UAE data protection and consumer protection laws.

1. Information We Collect

We may collect the following types of personal data when you use our Site or services:

  1. Contact Information
    • Name
    • Email address
    • Mobile number
    • Delivery address
    • Billing address
  2. Account Information
    • Username and password (if you create an account)
    • Order history
    • Saved delivery addresses
  3. Payment Information
    • Payment card details (processed securely via our payment gateway)
    • Transaction details (amount, date, payment method)

Note: We do not store your full payment card details on our servers. Payment information is handled by secure, PCI-DSS–compliant payment providers.

  1. Technical & Usage Data
    • IP address
    • Browser type and version
    • Device type and operating system
    • Pages visited, time spent, clicks, and navigation paths
    • Referring website or campaign (if any)
  2. Communication Data
    • Messages sent via contact forms, email, WhatsApp, or social media
    • Feedback, reviews, and support requests
  3. Marketing Preferences
    • Your choice to receive or opt out of marketing emails, SMS, WhatsApp messages, or newsletters.

2. How We Use Your Information

We use your personal data for the following purposes:

  1. To Process and Deliver Orders
    • Confirming and fulfilling your orders
    • Arranging delivery and logistics
    • Providing invoices, order updates, and delivery notifications
  2. To Manage Your Account
    • Creating and maintaining your user account
    • Showing your order history and preferences
  3. To Communicate With You
    • Responding to your inquiries and customer support requests
    • Sending important notifications about your orders, deliveries, or changes to our terms and policies
  4. To Improve Our Services
    • Analyzing how customers use the Site
    • Fixing technical issues
    • Enhancing user experience, design, and functionality
  5. For Marketing and Promotions (With Your Consent Where Required)
    • Sending you offers, promotions, and news about Green Gold products
    • Personalizing marketing messages based on your interests and purchase history
    • You may opt out of marketing at any time (see Section 7 – Your Rights).
  6. For Legal and Compliance Purposes
    • Preventing fraud and misuse of our Site
    • Complying with applicable laws and regulations in the UAE
    • Responding to lawful requests from authorities, when required.

3. Legal Basis for Processing (UAE Context)

We process your personal data based on:

  • Contractual necessity – to fulfill our obligations when you place an order or create an account.
  • Legitimate interests – to improve our services, prevent fraud, and manage our relationship with you.
  • Consent – especially for marketing communications where the law requires your explicit agreement.
  • Legal obligations – to comply with record-keeping, accounting, and consumer protection requirements.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences (such as language or delivery address)
  • Analyze website traffic and performance
  • Improve your browsing and shopping experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site (for example, keeping items in your shopping cart).

If you would like, we can add a separate, short Cookie Notice to show as a banner or popup on the website.

5. How We Share Your Information

We do not sell your personal data to third parties.

We may share your information with:

  1. Service Providers & Partners
    • Payment gateways and banks
    • Delivery and logistics companies
    • IT, hosting, and cloud service providers
    • Marketing and analytics tools (for example, email platforms, ad platforms)

These parties are only allowed to use your data to provide services to us and must protect your information.

  1. Government Authorities or Law Enforcement
    • When required by applicable laws, regulations, or legal processes
    • To protect our rights, property, or safety, or the rights, property, or safety of others.
  2. Business Transfers
    • In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction, subject to similar privacy protections.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data, including:

  • Secure servers and encrypted connections (HTTPS/SSL)
  • Restricted access to personal data on a need-to-know basis
  • Using reputable third-party providers for payment and hosting

Despite our efforts, no method of transmission or storage is 100% secure. You are responsible for keeping your account password confidential and not sharing it with others.

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

7. Your Rights

Subject to applicable UAE data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your data (where not required to be kept by law)
  • Object or restrict certain types of processing
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details in Section 10.

You can also:

  • Unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails
  • Reply “STOP” or follow instructions on SMS/WhatsApp messages where applicable.

8. Children’s Privacy

Our Site and services are not intended for children under 18 years of age.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data without parental consent, please contact us and we will take appropriate steps to remove such information.

9. International Data Transfers

At times, your personal data may be stored or processed on servers located outside the UAE (for example, cloud hosting or email service providers), but always under protections that are reasonably designed to safeguard your data.

We will ensure that any international data transfers are done in accordance with applicable data protection rules and with appropriate safeguards in place.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, or if you want to exercise your rights, please contact us:

  • Company name: Green Gold [add legal entity name if different]
  • Email: [add email, e.g. support@greengoldorigin.com ]
  • Phone / WhatsApp: [00971]
  • Address: [Dubai, United Arab Emirates]